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Frequently Asked Questions

I'm interested in a product! How do I order?

I'm excited to know you're interested!

Due to me being a small business, I have to do things in smaller batches, so I don't have any products ready yet. Majority of my designs are only on paper, so I'm working with a local manufacturer to bring them to life!

This process is going to take time, so please bear with me! I'll be keeping you all updated with my progress so you can finally bring one of my designs to your doorstep!

How long before products become available?

This depends on how many people are interested and if the pre-order is successful.

Learn more about the process here!

Why should we trust pre-ordering from you?

I've been dreaming of being a designer for so long, so I don't want to spoil those chances with false promises and lies.

My promise to everyone that supports me and my designs that I will communicate EVERYTHING, and provide you with exactly what you were expecting and more!

It warms my heart seeing how much you all love what I've designed, and I want to keep everyone happy!

No matter how you choose to support me, whether it just be a like on social media, or if you pre-order something from me, I will love and appreciate you always!

Will your brand have plus sizes available?

Yes, of course!

Having my designs be accessible to all beauties and body types is super important to me, so I will 100% have as many sizes available as I can!

More information about Love Neptune can be found here!

About Pre-Orders

What is a pre-order?

A pre-order is when you buy a product from me before it has begun production! The reason I do this is because it is incredibly expensive to produce a collection and there would be no guarantee anyone would buy from me.

Pre-orders are just a guaranteed way for me to gauge how many people are actually interested in my product, and a way to fund production so I can bring the designs you love to life!

What is a pre-sample pre-order?

This is when you pre-order an item that doesn’t have a physical example yet. Rest assured, if you want to pre-order then change your mind, you can get a refund with no questions asked!

Learn more about pre-sample pre-orders here!

Why should I pre-order before seeing the finished product?

My promise as a designer is to not have false promises or lie to you. You pre-ordering before seeing the real product is you investing and putting your trust in me.

I will be updating you on EVERYTHING going on while I'm producing samples and working with manufacturers.

You guys ask, and I WILL DELIVER!

More information about Love Neptune and pre-orders can be found here!

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